Kitties & Cream offers several different stock types, including in stock, special order, and vendor direct. Learn about them here!
If an item is in stock, that means it is currently physically in stock at our storefront location at #204-427 Fitzwilliam St., Nanaimo, BC.
In stock items cannot be held without full payment.
They are subject to our regular return policy.
In stock items are available for free in-store pickup or free local delivery in Nanaimo. They can also be shipped internationally for an additional shipping charge.
Special order items are not stocked in our storefront location on a regular basis, but can be ordered in for you.
Full payment is required beforehand for a special order item, but can be fully refunded upon arrival if it is not what you want.
Special order items generally take 1-2 weeks to arrive in store, and are subject to availability.
Special order items are available for free in-store pickup or free local delivery in Nanaimo. They can also be shipped internationally for an additional shipping charge.
Vendor direct items are not stocked in our physical storefront location; they are online exclusive. They will be sent direct from our vendor to your shipping address.
Vendor direct items generally take 30 business days to arrive to your shipping address, depending on your location and subject to availability. Once received, they are subject to our regular return policy.
Shipping is included in the price for our vendor direct items, and they can be shipped internationally.
If an item is sold out, please contact us via email at email@example.com to inquire about when it will be available again. Sold out items cannot be purchased while out of stock, but we will gladly contact you when back in stock.